Avocent Professional Services Support Programs
The Avocent Professional Services hardware support and software upgrade
protection programs offer a complete range of solutions including
advanced replacement, 24/7 technical services, priority access to
Avocent technical services and software updates. These programs give
you major benefits such as the ability to:
- Forecast and plan your maintenance costs
- Maximize your system performance
- Purchase a service plan that best suits your particular requirements
- Priority case handling
- Protect your investment
- Access new software releases over the term of the software upgrade protection agreement
Hardware Support Programs
Avocent Professional Services Hardware Support Plus Program
This program offers advance replacement on all hardware/appliances covered by the Avocent Professional Services program. This program is available in pre-paid, and 1-year anytime options.
Avocent Professional Services Hardware Support Premium Program
This program offers advanced replacement plus 24 x 7 telephone support covered by the Avocent Professional Services program. This program is available in pre-paid, and 1-year anytime options
Software Upgrade Protection
This program offers software updates and upgrades on Avocent software covered by the Avocent Professional Services program. Software Maintenance and Support is available for 1, 2, or 3 year periods that include access to download the latest updates to the software and phone support during business hours or options for 24x7 phone support.
Site-based Support
Avocent offer a range of site-based services to support your Avocent solutions. The services include:
- QuickTAC: Expedited escalation. 12 x 5 priority telephone access
- TACAssist: Scheduled telephone/remote assistance
- On-site Support: Dedicated Avocent technical resource at your facility
For more information
For more information and assistance on hardware support and software upgrade protection programs, please contact your local Avocent representative or click here.