Avocent Care - Services
Avocent Care Overview
Welcome to Avocent Care® services program. Professional services are rapidly becoming a key component of the IT infrastructure environment. Purchasing professional services as a support system for your mission-critical IT infrastructure ensures that you can support and comply with the IT requirements and expectations of your business. You will also have the tools to meet the ever increasing needs and expectations placed on IT departments in today’s demanding environment.
At Avocent Corporation, we have over two decades of experience in the IT industry. We provide and support solutions for thousands of companies, including Fortune 1000 companies; and we offer a comprehensive range of professional services designed to support your needs. The range of Avocent Care® services can be selected from a simple menu. You can pick and choose the most appropriate service to support your business environment.
The Avocent Care® services program includes:
- Warranty and maintenance programs
- Installation and on-site services
- Training
The Avocent Care® program helps you protect your investment over the life cycle of your solution. The program offers access to knowledge resources, and experienced technical support resources
Warranty and Maintenance Programs
The Avocent Care® services warranty and maintenance program offers you a complete range of hardware and software support solutions including extended standard warranty, advanced replacement, 24/7 technical support and software maintenance.
These programs give you major benefits such the ability to:
- Forecast and plan your maintenance costs
- Maximise your system performance
- Purchase a service plan that best suits your particular requirements
- Protect your investment
- Access new software releases over the term of the software maintenance agreement
Warranty and Maintenance Options:
Standard Warranty - Hardware
- Free with purchase of Avocent products
- Free replacement of “Dead On Arrival” units
- Free repair on defective units for 2 years
Extended Standard Warranty - Hardware
- Extend your Standard Warranty by 1, 2 or 3 years
- Eliminate out-of-warranty repair costs
- Technical support is available during normal business hours
Advanced Replacement - Hardware
- Advance equipment replacement for 1, 2 or 3 years
- Same business day shipment of advance replacement
24/7 Telephone Support
- Standard Warranty coverage.
- 24/7 phone-in technical support.
- Available in 1, 2, or 3 year options
Software Maintenance
- 1 year of free maintenance included with all purchases
- Options to purchase 1 or 2 year additional maintenance for software
- Receive new releases on software during the term of the agreement
Installation and On-Site Services
Customer Service Consulting Programs
Our technical experts are available for on-site consulting to ensure that you receive quality support for your Avocent investment.
| Program | Service and Support |
| Design | On-site inspection and equipment layout |
| Installation | Our factory-trained technicians will install and configure your KVM solution. |
| Troubleshooting | On-site diagnostic testing and repair. |
For more information on this program, or to contact an Avocent representative, please click here.
Training at Avocent
Training is a critical component of the Avocent Care® services program. Avocent offers customers in depth training on the DS Series products. This training focuses on best practices and the most effective way to use Avocent products.
Current Offerings:
Course 350: Using & administering DSView 3 software
Training is available in the following formats:
- Scheduled courses at Avocent facilities
- Scheduled courses arranged in IT training facilities in major cities
- On-site training programs customised to Avocent customer requirements
These courses are available in 1-day and 2-day options and the current offering can be found by clicking the training schedule tab above.
Scheduled training programs at Avocent facilities
Avocent also runs courses for groups of Avocent customers at our corporate and international headquarters:
- Corporate headquarters in Huntsville, Alabama, USA
- International Headquarters in Shannon, Ireland
Scheduled course in IT training facilities
The Avocent training department partners with some of the leading IT specialist training companies around the world. This enables Avocent to leverage state of the art IT facilities to bring our training programs out into the marketplace, close to our customers. These scheduled courses can accommodate up to 12 people per course.
On-site training
Avocent will deliver these courses on-site.
To enquire about an on-site training program please click here
Avocent Training Schedule
Course 350: Using and Administrating DSView® 3 Management Software
>Course overview >Detailed outline
There are no classes available at this time.
Clicking on the city will give you more details on location.
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